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Please note that P1 Capital services will no longer be accessible from this URL effective 25th June 2024.

This existing platform will remain in place until 25/06/2024 to allow you to access your account and withdraw any cash balance you may have in your wallet. Please ensure you have all the information you need from your account by this date.

We understand that you may have some questions or concerns and so we’ve included some frequently asked questions in an FAQ available below. However, if your query or concern is not covered then please get in touch at [email protected].

I’ve got money in my wallet on the platform, what do I do?

You are able to withdraw all money from your P1 Capital wallet:

  • Log in to your account
  • Visit your portfolio
  • If you already have a bank account attached to your account, simply withdraw money.
  • If you do not have a bank account attached, please add this using the link on the left-hand side of your portfolio. Please note the bank account must be in your personal name if you are registered as an individual, or in your business name if you invest as a business. You can then withdraw your money.

I’ve got money in my wallet on the platform that I want to keep in an ISA wrapper, what do I do?

You are able to withdraw all money from your P1 Capital wallet and maintain the ISA wrapper:

  • Decide on an ISA product and provider of your choice
  • Instruct your new provider of request to Transfer In your ISA from Share In Ltd T/a P1 Capital
  • The new ISA manager will send required paperwork to [email protected]
  • Once the paperwork is processed you will receive a message to approve the transfer out via the platform
  • Log in to your account
  • Visit your portfolio to approve ISA Transfer Out
  • Following approval ShareIn will effect the ISA transfer within 30 days of request

If you withdraw money from your ISA Wallet directly to your bank account without following the ISA Transfer process you will lose the ISA wrapper.

How do I close my account with P1 Capital?

We have a regulatory requirement to maintain investor records for 7 years.

If you do not have a live account (i.e. current investments or money in your wallets) and have not subscribed to receive communication from us, we will not be in touch with you again regarding any regulatory investment activity.

Who are ShareIn?

Share In Limited (FRN: 603332) are the ISA Manager acting for P1 Capital.

How do I make a complaint?

We want to ensure you are not negatively impacted by this change but sometimes things go wrong.

If you wish to make a complaint in relation to our customer service please email us at [email protected] to tell us how we can help.

So that we can help you, we will need to know:

  • Your personal details
  • What's gone wrong and
  • What you want us to do to put things right

We'll be in touch with you as soon as we can and let you know what will happen next. We'll try to resolve your complaint within three working days of receipt. If we’re unable to do this, we will write to you acknowledging that we have received your complaint and the next steps that will be taken.

For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a positive outcome. We'll give you regular updates.